How to Eliminate QuickBooks Payroll Error 15311?

 

QuickBooks users have been facing Payroll Error 15311 while updating the QuickBooks Desktop and Payroll. The error occurs due to issues with verifying digital signatures for the app on Windows. The article provides an explanation of the error and its causes, as well as solutions to fix QuickBooks Payroll update error 15311.

 

A brief review of QuickBooks Error 15311

The QuickBooks Error 15311 belongs to the 15XXX series of errors, which mainly affect the updating process of QuickBooks Desktop. Windows and QuickBooks configuration issues can lead to various 15XXX errors. Some examples of common 15XXX errors include QuickBooks Error 15101, Update Error 15102, Payroll Update Error 15222, QuickBooks Desktop Update Error 15215, and Error 15240.

 

Causes of QuickBooks Error 15311

QuickBooks error 15311 is typically caused by a problem with your digital signature certificate. This error can occur when you try to update QuickBooks or when you try to download a payroll update. Some of the most common causes include:

·         One reason for the error is interruptions to critical QuickBooks processes in the background of Windows.

·         Incorrect internet connection settings can prevent QuickBooks from accessing the internet, which can cause errors when trying to download updates.

·         Windows Firewall can also cause network connectivity issues by blocking QuickBooks ports and lead to QuickBooks error 15311 during updates.

·         Some third-party security applications installed on Windows may identify QuickBooks Desktop as a threat to Windows security and restrict access to the internet, resulting in update errors and difficulty using online services like online banking and payroll.

 

Troubleshooting Methods to Resolve QuickBooks Error 15311

Here are some troubleshooting steps you can try to resolve this error:

Method 1: Run the Reboot.bat batch file

●      Start by closing QuickBooks Desktop if it is currently running on your Windows system.

●      Right-click on the QuickBooks icon on your Desktop and select Properties.

●      Click on Open File Location, which will take you to the folder where QuickBooks is installed.

●      Make sure that Hidden Files and Folders are set to display on your Windows system.

●      Locate the Reboot.bat file in the folder and right-click on it.

●      Select Run as Administrator to run the batch file.

●      Wait until the Reboot.bat file has finished reregistering all the QuickBooks files.

●      Once the black command prompt window disappears, try to update the QuickBooks Desktop application again.

 

Method 2: Install a digital signature certificate for QuickBooks

●      Open Windows File Manager and navigate to the QuickBooks installation directory, which is typically located at C:\Program Files (x86)\Intuit\QuickBooks.

●      Locate the QBW32.exe file in the directory and right-click on it.

●      Then select Properties.

●      Click on the Digital Signature tab and select Details.

●      Click View Certificate, and from the General tab, click Install Certificate.

●      The Certificate Import Wizard window will appear.

●      Ensure that the Store Location is set to Current User.

●      Click Next, then click Finish.

●      Finally, click OK when the "Import was Successful" notification appears.

 

Method 3: Reset QuickBooks Desktop Updates

●      Open QuickBooks Desktop, and from under the Help tab, click Update QuickBooks.

●      Navigate to the Update Now tab and checkmark the Reset the Updates checkbox.

●      Now click Get Updates to download the updates of the application once again.

●      Once QuickBooks downloads the updates, exit out from QuickBooks and reopen it.

●      Navigate back to the Update QuickBooks window and click Install Now option.

●      Still, if you are getting errors updating QuickBooks, follow the next troubleshooting step.

 

Method 4: Reinstall QuickBooks while running Windows in Safe Mode

●      After successfully starting Windows in Safe Mode, uninstall QuickBooks from the Uninstall a Program window.

●      Then, download the latest version from the QuickBooks Product Download Page.

●      Run the installation file from the downloaded QuickBooks setup file and follow the prompts to complete the installation process.

●      Attempt to download and install the payroll updates again.

 

Final Words

If you have followed the solutions mentioned in this article, then hopefully you have resolved QuickBooks Error 15311. If the error is still causing trouble, and you require assistance from a certified QuickBooks error support expert, you can call us via our helpline i.e., 1-800-615-2347.