How to Resolve QuickBooks Error Code 15221?

 

The Payroll Error 15221 occurs when you try to download or install the latest software updates. The error is typically caused by incorrect internet explorer configuration. It occurs when QuickBooks attempts to verify the digital signature of downloaded files. In this article, we have provided the causes of the QuickBooks error code 15221 and steps to resolve it.

 

Causes of QuickBooks Error Code 15221

●        There was an issue with the configuration of Internet Explorer.

●        The browser cannot handle the digital signatures being used effectively.

●        The security program and firewall settings on the system are blocking the installation of QuickBooks updates.

●        The QuickBooks data files have been damaged.

 

Methods to fix QuickBooks Error Code 15221

Checkout these DIY methods in order to rectify the QuickBooks error code 15221:

Method 1: Start by performing a QuickBooks clean install using the provided tool

●        Firstly, uninstall the QuickBooks program completely from your computer and ensure that there are no leftover files or folders associated with it.

●        Next, reinstall the QuickBooks software on your system.

●        After the installation is complete, restart your computer.

●        This entire process is known as a clean install of QuickBooks, which may help resolve the issue at hand.

 

Method 2: Update Internet Explorer to the latest version

●        Open Internet Explorer on your computer.

●        Click on the "Tools" icon and select the "Internet Options" tab.

●        Go to the "Security" section and click on the "Trusted Sites" icon.

●        Click on the "Sites" button and add the following websites: QuickBooks.com and Intuit.com

●        Close the dialog box.

●        Now, click on the "Apply" button followed by the "OK" button.

●        Finally, close all windows and programs.

 

Method 3: Add Intuit URL as trusted website

●        Begin by opening the Run command using the Windows+R shortcut.

●        Type "iexplore" into the Run command and press OK to launch Internet Explorer.

●        Click on the gear icon in the top-right corner and select "Internet Options".

●        Navigate to the "Security" tab.

●        Click on the "Trusted Sites" icon and then click on the "Sites" button

●        Add the appropriate website URL based on the version you are using: https://www.intuit.com/

●        for the US version and https://www.intuit.ca/

●         for the Canadian version.

●        Click on the "Add" button.

●        Make sure to check the "Require server verification (https:) for all sites in this zone" option.

●        Click on the "Close" button followed by the "OK" button.

 

Method 4: Download a Digital Signature Certificate

●        Start by closing QuickBooks Desktop.

●        Navigate to the following path in the file explorer: C:\Program Files(x86)\Intuit\QuickBooks and search for the file named QBW32.exe.

●        Right-click on the QBW32.exe file and select "Properties".

●        Click on the "Digital Signature" tab and ensure that "Intuit Inc." is selected in the list.

●        Click on the "Details" button (refer to the image).

●        In the "Digital Signature Details" window, click on the "View Certificate" button.

●        In the "Certificate" window, click on the "Install Certificate" button.

●        Follow the on-screen instructions by clicking on the "Next" button until you reach the "Finish" button.

●        Click on the "Finish" button.

●        Restart your computer and then open QuickBooks again.

●        Attempt to download the update once again.

 

Conclusion

If you have completed all of the above steps, you should no longer experience the QuickBooks error code 15221 issue. However, if the problem persists, you can speak to our QuickBooks payroll error support experts for further assistance. You may call our toll-free number at 1-800-615-2347 for support.