Getting rid of QuickBooks Has Stopped Working or Not Responding

 


QuickBooks users have got trouble while performing their tasks due to sudden shutdown of QuickBooks or a pop up message stating QuickBooks not responding error. This error can occur due to some conspicuous factors. These can include damage of the QBWUSER.ini file, corrupted QuickBooks files, Unsupported version of QuickBooks being set up on the computer, and other tangible and intangible technical factors. To fix QuickBooks has stopped working or not responding error, go through this full article.



 

What results in QuickBooks has stopped working Error (CAUSES)

Major causes that can provoke this issue are:

•        The QBWUSER.INI file may be broken.

•        Other important QuickBooks files got corrupted.

•        User opening a company file which exceeds the file name limit or has blank spaces in the file name.

•        A virus damaged the company files.

 

Procedure to troubleshoot Quickbooks Stopped responding error

Following the below mentioned procedures should guide user to easy fixation of QuickBooks has Stopped Working error.

Procedure 1: Rename QBWUSER.INI file.

To rename this initialization file, follow the guidelines:

•        Go to QuickBooks folder, there, right-click QBWUSER.ini file.

•        Choose Rename, then change its name to QBWUSER.old.ini.

•        Do the same for EntitlementDataStore.ecml also.



•        Now, run QB and ensure the effectiveness of this method towards fixing QuickBooks has stopped working error.

 

Procedure 2: Using QuickBooks Install Diagnostic Tool

Perform the following steps to use this tool:

•        Download QuickBooks Tool Hub, then install it.

•        Run it, then go to Installation issues tab, and then to QuickBooks Install diagnostic Tool.



•        Scan QB using this tool and don’t interrupt its operations in the midst.

•        When done, run QB. The program should be working fine now.

 

Procedure 3: Clean Install QB

The directions to Clean Installation of QuickBooks are:

•        Open Control Panel, then Programs and Features.

•        Click on QuickBooks, then Uninstall/Change tab, and then Uninstall.



•        Once done with this, rename the QB folder. Then install QuickBooks desktop again.

•        Now, try using it and check if it QB has Stopped Working is sorted out.

 

Procedure 4: Change company file location

Changing the location of the company file can resolve this error. The steps are:

•        Go to QuickBooks folder, copy company file.

•        Create fresh folder on the Desktop and name it “QBTEST”.

•        Paste the file in this folder.

•        When you open QB, open this file, rather than the original one.

 

Procedure 5: Use System File Checker

The steps to use the tool are:

•        Open Command Prompt, then type in, or copy paste “sfc /scannow”.



•        Let the tool do its job of scanning for any errors.

•        When the process is done, close command prompt, then run QB. The program will no longer show “QuickBooks has Stopped Working” or “Not Responding” error.

 

Procedure 6: Check internet connection

Open any site from the browser. If the speed is slow, or the site isn’t opening, restart the Router, and again connect to the Internet. Now, try running QuickBooks.

 

Conclusion

This discussion focused solely on “how to fix QuickBooks has stopped Working error”, or “QuickBooks Not Responding Error”. Need help? Just call us at 1-800-615-2347.

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